WARRANTY AND CARE

PRECAUTIONS

- Avoid exposing your watch to extreme temperatures, sudden temperature changes, and prolonged sunlight.
- Avoid exposing your watch to humid environments (e.g. bathrooms whilst showering, steam rooms, etc.). 
- Avoid placing your watch on loudspeakers or refrigerators as these machines create magnetic fields that may damage your watch.
- Avoid subjecting your watch to shocks or vibrations.

We recommend wearing your watch strap slightly loose to avoid premature wear to the strap itself.

 

CLEANING

To clean, gently wipe watch with a clean, soft polishing or lint-free cloth. Simply rub to remove fingerprints and smudges from crystal. Be careful not to apply excessive amounts of pressure to the crystal as you clean.

If dry cleaning is not enough, use lukewarm water (not hot or steaming) to dampen the cloth and wipe your watch clean.

- Avoid immersing or soaking the case or crystal portion of the watch.
- Avoid all direct contact with solvents, detergents, perfume, cosmetics or other beauty products. These may damage the surface coating of your watch.

To clean more intricate mesh bands, you may want to use a soft-bristle toothbrush or nailbrush. Be sure to cover the case of the watch during this process so as to not get it wet.

If your watch requires more demanding cleaning you may want to take it to a professional jeweler.

 

WARRANTY

Your Fortuna watch is covered under our 12 month warranty from the date of purchase. Proof of purchase is required for all warranty claims and service requests, therefore we recommend keeping your original order confirmation email which includes your order number. Only watches bought directly from fortuna.watch or authorized retailers are covered under this warranty. To start a warranty claim please contact us.

Approved warranty claims will be repaired free of charge or a replacement watch will be provided. For repairs that fall outside of this warranty, additional costs may be incurred.

The warranty no longer applies if a third party performs any work on a watch, without prior written permission from Fortuna.

The warranty covers manufacturer's defects only. The watch movement, hands and dial are the only components covered under this warranty.

This warranty does not cover:

• The life of the battery;
• The glass or the strap;
• Normal wear and tear or aging, damage resulting from improper handling, lack of care or accidents;
• Water damage if care instructions for the water resistance level were not followed;
• Watches that were not purchased from an authorized Fortuna retailer.

Fortuna watches are 3 ATM water resistant: this means that the watches can withstand minor splashes of water. Watches cannot be worn during showering, bathing, swimming or diving. Fortuna watches should not be exposed to chemical substances such as perfumes, cosmetics or cleaning products.